ME+EM Returns Policy
If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Policy.
All items must be returned within 28 days of receipt of your order with the completed paper returns form enclosed, and must be returned new, unused, unwashed, not modified in any way and with all accessories e.g. belts, and in the original packaging with all ME+EM garment tags and labels attached.
Footwear must only be tried on indoors to ensure they remain clean. Footwear must be returned in their dust bag or box and must be unworn.
You can return your swimwear as long as they are unworn and any hygiene seals are still intact and all labels are still attached.
Please note that all socks and tights are non-returnable.
Online orders cannot be returned to our stores (either standalone ME+EM store or concessions – Selfridges & Harrods), they must be sent back via our online returns process.
How do I return my item?
If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Service via an easy to use returns portal.
Please note the below instructions are for UK RETURNS ONLY – PLEASE CLICK
UK Returns
- Complete the paper returns form that was included in your parcel, indicating the item/s you are returning. Place the completed form inside your parcel.
- Click to start your return and enter your order number and email address used to place your order.
- Select what items you’d like to return and the reason why. This helps us improve to make sure you love your purchase next time!
- Choose your returns method:
- Royal Mail Drop-off (print at home): a returns label will be emailed to you that you can print and affix to the outside of your parcel.
- Royal Mail Drop-off (QR code): paperless option, you will be emailed a QR code that you can take to your local Post Office and they will print the label for you.
- Inpost Locker or Shop (QR code): This is a paperless option. You will be emailed a QR code that you can scan at your local Inpost locker or shop. Please click to find your nearest drop-off point and to check the locker and shop availability.
5. Complete the return on the portal and you will be emailed a ‘Returns Request’ confirmation email with further instructions.
6. Your parcel is now ready to be taken to your local Post Office, DPD Parcel Shop or Inpost location. If you opted for the Royal Mail option, you can arrange a free collection by clicking
Replacement paper returns form
*Please ensure you keep any Proof of Postage safe until we have confirmed receipt of your returned item(s) as the items remain the customer’s property until they are received by ME+EM. Once your return has been processed, we will send you a confirmation email.
Please note: returns can take up to 10 working days to be refunded from the date of posting your return, which includes bank processing times. Once your return has been received at our warehouse, we will inspect its condition. A confirmation email will be sent to the account holder once the refund is processed. *This may take longer during peak and sale periods.
**Please note: at present we do not offer gift receipts. If an item was received as a gift and the recipient would like to return the item for a refund, the refund will be made to the original order payment method. An email confirmation will be sent to the person who made the original purchase.
Online orders cannot be returned to our stores (either standalone ME+EM store or concessions – Selfridges & Harrods), they must be sent back via our online returns process.